Waiting In Line – Online
The internet has spoiled us in several different ways, but none more than the idea that we should have instant access to anything that we’re looking for. This need from consumers to have immediate access can be taxing on companies that are experiencing heavy traffic on their websites, as server infrastructure is expensive to purchase and maintain. If you don’t have the readily available capital to upgrade your system, you might want to consider online queue management system software, which helps you control the flow of customers into your digital storefront and preserve the user experience for your product. The GO Queue-it Platform is an excellently designed and even offers a free trail of their software so that you can try out the software without having to dedicate your wallet first.
Having your customers reach an ‘Oops’ page or a 404 message doesn’t just create more customer service calls for your employees to handle, it can also have a negative effect on your brand equity and customer loyalty. A virtual waiting room can help increase your customer retention by letting customers know that they are being placed in a line to get onto your website and keeps them up to date with dynamic line placement and estimated wait time statistics. While they’re being advised of their wait time, they can also peruse any information that you want to place on the fully customizable queue page, so that the time they spend in the waiting room doesn’t have to be time spent away from your products and marketing.
Get up-to-date information on all of the people that are in line with dynamic queue management dashboards, which give you an overview of how many people are in line and how long they’ve been waiting to gain access. If the line is particularly long or if there are special instructions for them for when they gain access to the website, you can send messages to them in real time to let them know what’s going on. You can also designate the IP addresses of your company and employee computers to allow them access even if there is a queue so that your team doesn’t lose access to be able to assist customers.
Adding a queue management solution isn’t going to add to your website payload, either. This solution is not DNS based, so none of it is stored on your servers. This can help with ensuring that your current server infrastructure isn’t taxed by the addition of the service and that you can rest easy knowing that your customers aren’t going to be turned away when they get to your site. If you’re in dire need of the service, Queue-it.com has an ‘urgent’ option where they can get the software up and running on your site in as little as 30 minutes.
Make sure that you’re not losing revenue and customers to server outages by trying out a virtual waiting room system today. By ensuring that your website can handle any number of customers at any time, you can guarantee that your big success isn’t going to turn into a big flop.